References
- Ahire, S. L., Waller, M. A., and Golhar, D. Y.(1996a), 'Quality Management in TQM versus non- TQM firms: An empirical investigation,' International Journal of Quality and Reliability Management, Vol. 13, No. 8, pp. 8-27
- Ahire, S., Golhar, D. Y., and Waller, M. A.(1996b), 'Development and validation of TQM implementation constructs,' Decision Sciences, Vol. 27, No. 1, pp. 23-56 https://doi.org/10.1111/j.1540-5915.1996.tb00842.x
- Anderson, S. W., Daly, J. D., and Johnson, M. F.(1999), 'Why Firms Seek ISO 9000 Certification: Regulatory Compliance or Competitive Advantage?' Production and Operations Management, Vol. 8, No. 1, pp. 28-43 https://doi.org/10.1111/j.1937-5956.1999.tb00059.x
- Anderson, J. C., Rungtusanatham, M., Schroeder, R., and Devaraj, S.(1995), 'A path analytic model of a theory of quality management underlying the Deming management method: Preliminary empirical findings,' Decision Sciences, Vol. 26, No. 5, pp. 637-658 https://doi.org/10.1111/j.1540-5915.1995.tb01444.x
- Black, S. A. and Porter, L. J.(1996), 'Identification of the critical factors of TQM,' Decision Sciences, Vol. 27, No. 1, pp. 1-21 https://doi.org/10.1111/j.1540-5915.1996.tb00841.x
- Corcoran, I.(1996), 'One Goal, One Standard,' Quality World, October, pp. 724-726
- Corringan, J. P.(1994), 'Is ISO 9000 the path to TQM?,' Quality Progress, May, pp. 33-36
- Crosby, P. B.(1984), Quality without Tears, McGrew-Hill, New York, N.Y
- Crosby, P. B.(1979), Quality is Free: The Art of making Quality Certain, Penguin Books, New York
- Deming, W. E.(1986), Out of the Crisis, Cambridge: Massachusette institute of Technology Press
- Deming Prize(1996), Guide for Overseas Companies, Union of Japanese Scientists and Engineers, Tokyo, Japan
- European Foundation for Quality Management(1996), Self-Assessment 1997 - Guideline for companies, Brussels
- Feigenbaum, A. V.(1991), Total Quality Control, Third Edition, McGraw-Hill Inc., New York
- Feigenbaum, A. V.(1999), Measurement - Past, Present and Future, Centre for Business Performance, Cranfield School of Management, pp. 153-160
- Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., and Flynn W. J.(1990), 'Empirical Research Methods in Operations Management,' Journal of Operations Management, Vol. 9, pp. 250-284 https://doi.org/10.1016/0272-6963(90)90098-X
- Flynn, B. B., Schroeder, R. G., and Sakakibara, S.(1994), 'A Framework for Manage- ment Quality Research and an Associated Measurement Instrument,' Journal of Operations Management, Vol. 11, pp. 339-36 https://doi.org/10.1016/S0272-6963(97)90004-8
- Flynn, B. B., Schroeder, R. G., and Sakakibara, S.(1995), 'The Impact of Quality Management Practices on Performance and Competitive Advantage,' Decision Sciences, Vol. 26, No. 5, pp. 659-691 https://doi.org/10.1111/j.1540-5915.1995.tb01445.x
- Handfield, R. B. and Ghosh, S.(1995), 'An Empirical Linkage between the Baldrige Criteria and Financial Performance,' Proceedings of Decision Science Institute Annual Meetings, p. 1713
- Hayday, H.(1996), . 'Integrating a Management System at Kodak,' Quality World, October, pp. 720-722
- Ishikawa, K(1982), Guide to Quality Control, Tokyo: Asia Productivity Organisation, 2nd Edition
- Ishikawa, K.(1985), What is Total Quality Control? The Japanese Way, Prentice-Hall, London
- Juran, J. M.(1995), A History of Managing for Quality: The Evolution, Trends, and Future Directions of Managing Quality, ASQC Quality Press, USA
- Juran, J. M. and Gryna, F. M.(1988), Juran's Quality Control Handbook, 4th Edition, McGraw-Hill, New York
- Juran, J. M. and Gryna, F. M.(1993), Quality Planning and Analysis, Third edition, McGraw-Hill, Inc., New York
- Kruger, V.(2001), Main School of TQM: 'The Big Five,' The TQM Magazine, Vol. 13, No. 3, pp. 146-155 https://doi.org/10.1108/09544780110366042
- Laszlo, G. P.(1997), 'Quality Awards - Recognition or Model,' Journal of Institution of Quality Management, Issue 8
- Malcolm Baldrige National Quality Award Criteria(1997), Washington, DC: United States Department of Commerce, National Institute of Standards and Technology
- Malcolm Baldrige National Quality Award(1999), Criteria For Performance Excellence, National Institute of Stantards and Technology, United States Department of commerce, Gaithersburg, MD
- Meegan, S. T.(1997), 'A Model for Managing the Transition from ISO 9000 to TQM,' Training for Quality, Vol. 5, No. 1, pp. 35-39 https://doi.org/10.1108/09684879710156513
- Powell, T. C.(1995), 'Total Quality Management as Competitive Advantage: An Review of Empirical Studies,' Strategic Management Study, Vol. 16, pp. 15-37 https://doi.org/10.1002/smj.4250160105
- Reimann, C. M. and Hertz, H. S.(1996), The Baldrige Award and ISO 9000 Registration Compared, Journal of Quality and Participation, January / February 1996
- Ritter, D.(1991), Report to the House of representatives on Management Practices, US Companies Improve Performance Through Quality Efforts, United State: General Accounting Office, Washington, D. C.
- Ross, J. E.(1995), Total Quality Management - Text, Cases and Readings, St. Lucie Press, USA
- Saraph, J. V., Benson, P. G., and Schroeder, R. G.(1989), 'An introduction for measuring the critical Factors of Quality Management,' Decision Sciences, Vol. 20, No. 4, pp 810-829 https://doi.org/10.1111/j.1540-5915.1989.tb01421.x
- Thiagarajan, T. and Zairi, M.(1998), 'An empirical analysis of Critical Factors of TQM - A Proposed Tool for Self-assessment and Benchmarking Purposes,' Benchmarking for Quality Management & Technology, Vol. 5, No. 4, pp. 291-303 https://doi.org/10.1108/14635779810245152