A Study on the Effects that the Medical Sonics Quality Gives upon Customers Satisfaction & Repurchasing wills - Focused on the Employee & Customers of the General Hospital -

의료서비스품질이 고객만족 및 재구매의도에 미치는 영향에 관한 연구 - 종합병원 종사원과 이용고객을 중심으로 -

This study was based on the judgement that medical service is an important factor for every medical customers' and that the key to successful hospital management lies on how The service is provided. Dividing the medical service quality into the service qu