산업경영시스템학회지 (Journal of Korean Society of Industrial and Systems Engineering)

  • 제27권2호
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  • Pages.1-9
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  • 2004
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  • 2005-0461(pISSN)
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  • 2287-7975(eISSN)
한국산업경영시스템학회 (Society of Korea Industrial and System Engineering)
권호 표지

기능적 조직 형태에 따른 TQM 실행요소와 운영성과간의 관계에 관한 연구

An empirical study on the relationship between Total Quality Management Practices and Operational Performance depending on Functional Organization Types

  • 이욱기 (금오공과대학교 산업경영학과)
  • 발행 : 2004.06.01
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초록

This study aims to examine the relationship between total quality management(TQM) practices and operational performance perceived by employees who are in different functional organization types, R&D function and Non-R&D function organization in manufacturing companies. Operational performance is defined as the degree of operation efficiency in the perspective of quality, delivery, and cost. Our study showed that the significant elements of TQM practice were different depending on functional organization types. In case of R&D organization, the categories of customer focus and process management were the strongest significant predictors of operational performance. Therefore, the optimal TQM practices for R&D organization can be obtained in consideration of customer focus and process management.

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