Research in Community and Public Health Nursing (지역사회간호학회지)
- Volume 14 Issue 4
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- Pages.726-736
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- 2003
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- 1225-9594(pISSN)
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- 2288-4203(eISSN)
Patients' Satisfaction with the Services of University Hospitals in Local Cities
일 도시 대학병원 환자의 서비스 만족도
- Min, Soon (Chosun Nursing College) ;
- Kim, Jung-Sul (Graduate School of Chonnam National University)
- Published : 2003.12.01
Abstract
Introduction: This study was conducted to investigate patients' satisfaction with hospital services at a university hospital in G city. Methods: The subjects of this study were 92 inpatients and data were collected during the period from March to April 2003. The research tool used was a 24-item scale(Cronbach' a= .768) on patients' satisfaction with two subcategories of services: 18 items on hospital human resources(a= .722) and 6 items on hospital environment(a= .700). Data were analyzed through