Journal of Korean Society of Transportation (대한교통학회지)

Korean Society of Transportation (대한교통학회)
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A Study on Airplane Maintenance Engineers and Pilots Relationships and Effectiveness of Flight Operation

항공정비사와 조종사의 관계 및 운항성과에 관한 연구

  • Published : 2003.06.01
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Abstract

This paper investigates the effectiveness of flight operation between airplane maintenance engineers and pilots who work together. The developed model is to identify the relationship between the attitudes of airplane maintenance engineers and pilots and the effectiveness of flight operation. The results indicate that the shared values and balanced power between airplane maintenance engineers and pilots are positively related with trust and job satisfaction, but conflict is negatively related. Further, trust and job satisfaction positively affect the effectiveness of flight operation. These findings suggest that the improvements of the relationships between airplane maintenance engineers and pilots need more efforts to ensure the aviation safety and efficient flights.

본 연구는 항공기 운항에 있어 주요 구성원들인 항공정비사와 조종사들 사이에 내재하고 있는 공유가치나, 양자간의 갈등정도, 영향력이 그들간의 신뢰나 업무만족, 운항성과에 어떠한 영향을 미치는지를 살펴보았다. 분석 결과, 항공정비사와 조종사의 공유가치가 높을수록 신뢰가 높아지며 업무만족도 높아졌다. 또한 그들간의 갈등이 적을수록 신뢰가 높아지며, 업무만족이 높아졌다. 항공정비사와 조종사들간의 영향력이 균형을 이룰수록 신뢰수준과 업무만족 또한 높아졌다. 그리고 신뢰수준과 업무만족의 정도에 따라 운항성과도 달라진 것으로 파악되었다. 이상의 연구결과는 상호업무의존성이 많은 운항업무에서 항공정비사와 조종사가 지각하는 상대방에 대한 태도가 운항성과와 관련이 있음을 제시한다.

Keywords

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