Continuous Improvement and Its Roots in Pragmatic Philosophy

  • Bergman, Bo (Department of Quality Sciences, School of Technology Management and Economics, Chalmers University of Technology) ;
  • Mauleon, Christina (Department of Quality Sciences, School of Technology Management and Economics, Chalmers University of Technology)
  • Published : 2003.06.01

Abstract

Continuous Improvement is a central concept in the quality movement. In almost all descriptions of quality initiatives Continuous Improvement is central. Even in ISO 9000:2000 that has been recognised. In this paper we will discuss the role of continuous Improvement within the quality movement, its relation to knowledge management and, especially, its origin in pragmatic philosophy.

Keywords

References

  1. Anderson, J.C; Dooley, K.J; Misterek, S (1991) The role of Profound Knowledge in the continual improvement of quality. Human Systems Management. No 10. pp. 243-259
  2. Anjard, R.P. (1995). Understanding and applying Deming's primary concept, Training for Quality, 3:3, 8-12 https://doi.org/10.1108/09684879510093344
  3. Audi, R. (general editor) (1999) The Cambridge dictionary of philosophy, Cambridge University Press, Cambridge
  4. Baumard, P. (1999). Tacit Knowledge in Organizations. Thousand Oaks, Sage Publications
  5. Bergman, B. and Klefsj$\"{o}$, B. (2003). Quality from customer needs to customer satisfaction, $2^{nd}$ ed., Studentlitterur, Lund, and ASQ Press
  6. Blankenship, B., Petersen, P.B. (1999). W. Edwards Deming's mentor and others who made a significant impact on his views during the 1920s and 1930s. Journal of Management History, Vol. 5, No. 8, pp. 454-467 https://doi.org/10.1108/13552529910290511
  7. Boisot, M. and MacMillan, I. (2003). Knowledge Bounded and Unbounded: Entretpeneurial Epistemologies in Turbulent Environments, The 19th EGOS Colloquium - 3 - 5 July, 2003 in Copenhagen
  8. Braughton, W.D. (1999) Edwards Deming's Profound Knowledge and Individual Psychology. The Journal of Individual Psychology, 55:4
  9. Brown, J. S. & Duguid, P. (1991). Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation. Organization Science 2(1): 40-57 https://doi.org/10.1287/orsc.2.1.40
  10. Choo, C.W. (1998). The Knowing Organization Oxford, Oxford University Press
  11. Cunningham, N. (1994). Deming and the Vindication of Knowledge in the Philosophy of C.I. Lewis. Quality Management Journal, Vol. 1, No. 1, pp. 7-15
  12. De Long, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive 14(4): 113-127
  13. Deming, W.E. (1986) Out of the crisis. Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge MA
  14. Deming, W.E. (1993). The New Economics for Industry, Government, Education Massachusetts. Institute of Technology, Center for Advanced Engineering Study, Cambridge MA
  15. Deming, W.E. (1994). The New Economics for Industry, Government, Education. Massachusetts Institute of Technology, Centre for Advanced Engineering Study, Cambridge MA
  16. Encyclopaedia Britannica Online (2000) Vol. 2000, Available at: www.eb.co.uk (020109)
  17. Fuller, S. (2000) Thomas Kuhn A philosophical history for our times. The university of Chicago Press, Chicago
  18. Grant, R.M. (1996). Prospering in Dynamically - Competitive Environments: Organizational Capability as Knowledge Integration. Organizational Science 20(4): 375-387
  19. Kilian, C.S. (1992). W. Edwards Deming. SPC Press, Inc., Knoxville, Tennessee
  20. K$\"{u}$pers, W. (2003). Embodied and Emotional Narrative Knowing in Organizations, The 19th EGOS Colloquium - 3 - 5 July, 2003, Copenhagen
  21. Lewis, C.I. (1929). Mind and the World Order: Outline of a Theory of Knowledge. Charles Scribner's Sons, New York
  22. Lewis, C.I. (1934) 'Experience and Meaning' The philosophical Review, vol.xliii, p. 134
  23. Liebowitz, J. (1999). Knowledge Management Handbook. New York, Press CRC
  24. Maul$\'{e}$on, C. and Bergman, B. (2002). On the Theory of Knowledge in the quality movement, C.I. Lewis' Contribution to Quality Pioneers, in Proceedings from the $8^{th}$ Deming Institute Research Conference. Feb. 2002, N.Y.
  25. Maul$\'{e}$on, C., Al$\"{a}$nge, S., and Bergman, B. (2003). Common concepts for common action Sensemaking or senseless making, The 19th EGOS Colloquium - 3 - 5 July, 2003, Copenhagen
  26. Mauro, J.A. and Mauro, N J. (1999). The Deming Leadership method: A Behavioural and Technical Approach, Cross Cultural Management 6:4
  27. McNary, L.D. (1997). The system of profound knowledge: a revised profile of managerial leadership, Leadership & Organization Development Journal, 18:5, 229-235 https://doi.org/10.1108/01437739710182368
  28. Neale, C.W. and Letza, S. (1996). Improving the quality of project appraisal and management The Learning Organization, 3:3, 26-30 https://doi.org/10.1108/09696479610119651
  29. Nonaka, I. & Takeuchi, H. (1995). The Knowledge Creating Company. New York, Oxford University Press
  30. Spender, J.C. (1996). Making Knowledge the Basis of a Dynamic Theory of the Firm. Strategic Management Journal 17 (Winter Special issue): 45-62 https://doi.org/10.1002/smj.4250171106
  31. Stacey, R.D. (2001). Complex responsive processes in organizations: Learning and knowledge creation. London, Routledge
  32. Teece, D., Pisano, G. & Shuen, A. (1997). Dynamic Capabilities and Strategic Management. Strategic Management Journal 18(7): 509-533 https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z
  33. Tsoukas, H. (2001). What is organizational knowledge? Journal of Management Studies 38(7): 975-993
  34. Petersen , G.T: (1998) The influence of CI Lewis on Shewhart and Deming. Available at: http://deming.eng.clemson. edu/pub/den/deming_peterson.htm (020109)
  35. Petersen, P.B. (1999) Total quality management and the Deming approach to quality management. Journal of Management History, Vol. 5, No. 8, pp. 468-488 https://doi.org/10.1108/13552529910290520
  36. Shewhart, W.A (1931) Economic Control of Quality of Manufactured Product. Republished ed. 50th anniversary Commemorative Reissue by American Society for Quality control, Milwaukee
  37. Shewhart, W.A. (1939). Statistical Method from the Viewpoint of Quality Control. Dover Publications, Washington DC
  38. Shewhart, W.A. (1931) Economic Control of Quality of Manufactured Product. Republished ed. 50th anniversary Commemorative Reissue by American Society for Quality control, Milwaukee
  39. Sthyre, A. (2003). Understanding Knowledge Management critical and Postmodern perspectives, Liber, Copenhagen Business Press
  40. Wyssusek, B. and Totzke, R. (2003). Understanding Organizational Knowledge: The Perspective of Media Philosophy The 19th EGOS Colloquium, 3 - 5 July, 2003, Copenhagen