International Journal of Quality Innovation

Korean Society for Quality Management (한국품질경영학회)
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A Quality Strategy and Self-Assessment Method for Organizational Excellence

  • Dahlgaard, Jens-J. (Institute Of Technology Division Of Quality Technology) ;
  • Park, Mi-Su (School Of Management And Economics Department Of Business Administration)
  • Published : 2003.06.01
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Abstract

Based on a combination of theories, experiences and cases a sustainable change strategy and self-assessment method with a focus on the human dimension in TQM are suggested and discussed. The Post Denmark TIQ (Total Involvement in Quality) case will be used to illustrate how breakthrough in people attitudes and organisational culture happened and became the foundation for a new culture focusing on change, continuous improvements and everybody's participation.

Keywords

References

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