Thanking and Apologizing Behaviour in Requestive Email of Koreans and Americans

This paper examines the pragmatic features of the thanking and apologizing moves which appear in requestive email of Korean speakers of English as a foreign language and American English native speakers. It is important for second language learners to behave appropriately in a target language when communicating with other English speakers who have different cultural backgrounds. The result of this study revealed the differences in the use of thanking and apologizing moves in the requestive email between Koreans and Americans. Koreans used fewer moves of thanking and more moves of apologizing than Americans in three different situations. Koreans' underuse of thanking which is a routine and formulaic expression for Americans could be a marked phenomenon to a recipient of the email in English bringing about a minus effect.