Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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Success Factors of Knowledge Acquisition: The Absorptive Capacity Perspective on Adopters of ERP Packages

외부지식 획득성과의 영향 요인에 관한 연구: ERP 패키지 도입업체의 흡수역량 관점

  • 서현주 (이화여자대학교 경영학과) ;
  • 김효근 (이화여자대학교 경영학과)
  • Published : 2002.12.31
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Abstract

Comtemporary firms need capability of acquiring external knowledge and internalizing it to cope with environmental fluctuation. The paper analyzes the impact of absorptive capacity, an ability to recognize and utilize external knowledge, on knowledge acquisition of the firm, and examines the role of trust in the knowledge acquisition process. Data were collected from 84 domestic companies that had adopted ERP packages. The results indicate that prior experiences of knowledge acquisition, communication mechanism, and conflict resolution mechanism affect knowledge acquisition positively. Among those independent variables, communication mechanism and conflict resolution mechanism significantly and positively related with trust. Trust is, in turn, positively associated with knowledge acquisition. Meanwhile, previous knowledge base and prior relationship with the knowledge provider do not affect knowledge acquisition. Further, the results provide evidence that trust plays a mediating role between other absorptive capacity factors and knowledge acquisition.

Keywords

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