Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지

An empirical study on the effectiveness of BSC to measure quality concerning supply relationship

공급 관계품질 측정을 위한 BSC활용의 효과성에 관한 연구

  • 서창적 (서강대학교 대학원 경영학과) ;
  • 권영훈 (서강대학교 대학원 경영학과)
  • Published : 2002.09.01
Download PDF
⟨ Previous Next ⟩

Abstract

Many companies are struggling with the issue of performance measurement because a generally accepted framework does not exist. The Balanced Scorecard is designed to help firms that have historically overemphasized short-term financial performance. In this article, we discuss the interrelation between supply relationship and BSC. The Balanced Scorecard to measure quality performance with respect to supply relationship is suggested. Based on the survey of 84 venture firms, the validity of the measurement tool is tested statistically. Consequently, it was found that the suggested items have validity to measure supply relationship quality performance

Keywords

References

  1. Anderson, J.C. and Gerbing, D.W. (1988), 'An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment' Journal of Marketing Research, Vol. 25, pp. 186-192 https://doi.org/10.2307/3172650
  2. Bowersox, DJ.(1995) World cIass logistics: The challenge of managing continuous change, IL, Council of Logistics Management, 1995
  3. Brady, M.K., Cronin, JJ., and Brand, R.R.(2002), 'Performance only measurement of service quality; a replication and extension,' Journal of Business Research, Vol. 55, PP. 17-31 https://doi.org/10.1016/S0148-2963(00)00171-5
  4. Brewer, C. Peter and Speh, T.W.(2000), 'Using the balanced scorecard to measure supply chain performance,' Journal of Business Logistics, Vol. 21, pp. 75-94
  5. Campbell, D.T. and Fiske, D.W.(1959) 'Convergent and discriminant validation by the multitrait multimethod matrix,' PsychologicalBulletin Vol. 56, pp. 81-105
  6. Carr, A.S. and Smeltzer, L.R.(1997), 'An empirically based operational definition of strategic purchasing,' European Journal of Purchasing and supply Management, Vol. 3, pp. 199-207 https://doi.org/10.1016/S0969-7012(97)00014-2
  7. Carter, J. and Narasimhan, R.(1996), 'Is purchasing performance evaluation ; an investigation of perspectives,' Inter-national Journal of Purchasing and Materials Management, Vol. 29, pp.33-39
  8. Cusumano, M.A. and Takeishi, A. (1991), 'Supplier relations and management ; a survey of Japanese, Japanese transplant, and U.S. auto plants, Stmtegic Management Journat, Vol. 12, pp. 563-688
  9. Dunn, S.C., Seaker, R.F, and Waller, M.A.(1994), 'Latent Variables In Business Logistics Research Scale Development and Validity,' Journal of Business Loeistics,' Vol. 15, pp. 145-172
  10. Ellram, L.M.(1992), 'Pattern intemat-ional alliance,' Journat of Business Logistics, Vol. 13, pp. 1-25
  11. Heide, J.B. and John, G.(1990), 'Alliances in industhal purchasing; the determinants of ioint action in buyer-supplier relationships,' Journal of Marketing Research, Vol. 27, pp. 57-66
  12. Kaplan, R.S. and Norton, D.P.(1992), 'The Balanced Scorecard-Measures that drives Performance,' Harvard Business Review, Vol. 70, No. 1, pp. 71-89
  13. Landeros, R. and Monczka, R.M. (1989), 'Cooperative buyer /seller relationships and a firms competitive posture,' Journal of Purchasing and Materials Management, Vol. 25, pp.9-18 https://doi.org/10.1111/j.1745-493X.1989.tb00485.x
  14. Nunnally, J.C.(1978), Psycbometric theory, McGraw-Hill, New York
  15. Pearson, J.N., Ellram, L.M., and Carter, C.(1996), 'Status and recognition of the purchasing function in the electronic industry,' Internationcl Journal of Purchasing and Materials, Vol. 32, pp. 30-36 https://doi.org/10.1111/j.1745-493X.1996.tb00223.x
  16. Richardson, J.(1993), 'Parallel sourcing and supplier performance in the Japanese automobile industry,' Strategic Management Journal, Vol. 14, pp. 339-350 https://doi.org/10.1002/smj.4250140503