Comparative Study on the Critical Success Factors of Information Systems of Small-and-Medium-sized Companies : Electronic Industry versus Textile Industry

중소기업 정보화의 성공요인에 관한 전자업종과 섬유업종의 비교 연구

The purpose of the current study is to identify the critical success factors of information systems in small-and-medium-sized firms in general, and also to investigate any differences of those critical success factors between two different industries: the electronic and textile industries. To accomplish this purpose, we collected and analyzed 115 and 108 questionnaires from the electronic and textile industries respectively. From the results of statistical analysis, critical success factors of small-and-medium-sized companies in general were obtained, and critical success factors from two industries were compared and the differences were able to be identified. The results of the analysis of the questionnaires are as follows: 1) The organizational characteristics of the electronic industry showed some differences from those of the textile industry; 2) Small-and-medium-sized companies in the electronic industry appeared to have some differences from companies in the textile industry in terms of critical success factors of information systems. Such factors as education and training, quality level of software, capability of users, business processes, standardization of data management, level of organization, user involvement, support of top management were significantly different between two industries.