타임아웃이 있는 M/$E_k$/c/N 대기시스템의 성능분석

Performance Analysis of M/$E_k$/c/N Time-out Queueing System

There are many queueing systems where customers wait for service up to a certain amount of time and leave the system if they are not served during that time. This paper considers a finite capacity multi-server queueing system with Poisson input and Erlang service time, where a customer becomes a lost customer when his service has not begun within an exponential patient time after his arrival. Performance measures such as average queue length, the average number of customers in service, and the proportion of lost customers can be obtained exactly through the proposed numerical solution procedure.