Total Quality Management in Taiwan's Telecommunication Industry

  • Su, Chao-Ton (Department of Industrial Engineering and Management, National Chiao Tung University) ;
  • Hsu, Chih-Ming (Department of Business Administration, Minghsill Institute of Technology) ;
  • Hung, Shih-Yuan (Nanya Technology Corp.)
  • Published : 2001.04.30

Abstract

Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses questionnaires to survey the implementation issues of total quality management in Taiwan's telecommunication industry. Most of the thirty-nine telecommunication companies surveyed herein are medium-sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision-makers do not pay much attention to training programs related to TQM.

Keywords