International Journal of Quality Innovation
- 제2권1호
- /
- Pages.10-19
- /
- 2001
- /
- 1598-2688(pISSN)
- /
- 2363-7021(eISSN)
Total Quality Management in Taiwan's Telecommunication Industry
- Su, Chao-Ton (Department of Industrial Engineering and Management, National Chiao Tung University) ;
- Hsu, Chih-Ming (Department of Business Administration, Minghsill Institute of Technology) ;
- Hung, Shih-Yuan (Nanya Technology Corp.)
- 발행 : 2001.04.30
초록
Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses questionnaires to survey the implementation issues of total quality management in Taiwan's telecommunication industry. Most of the thirty-nine telecommunication companies surveyed herein are medium-sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision-makers do not pay much attention to training programs related to TQM.