A Comprehensive Review of Methods and Techniques to Evaluate Usability of Interactive IT Products

Usability is playing a more important, role in interactive products or systems (e. g,, information technology Products, computer software) development, and it has become a primary factor in determining the acceptability and consequent success of the products. This study investigates some different techniques and methods to evaluate the usability of the interactive products or system . Various evaluation methods have been tried ranging from formal to informal and empirical techniques. The classification of the usability evaluation methods(UEMs) and comparisons between these evaluation methods are presented. Some issues raised by the UEMs are also discussed. In addition, problems of selecting appropriate usability evaluation methods are discussed.