International Journal of Quality Innovation
- 제1권1호
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- Pages.75-80
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- 2000
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- 1598-2688(pISSN)
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- 2363-7021(eISSN)
Self-evaluation model for TQM activity
- Osada, Hiroshi (Dept. Of Ecosocial System Engineering, Yamanashi University) ;
- Yamazaki, Masahiko (Konica Makting Co., Ltd.)
- 발행 : 2000.09.01
초록
Objective evaluation is necessary for the company to know the level of its TQM activity and to improve it. This article proposes self-evaluation model for TQM activity through comparison study of the examination viewpoints for the Deming Prize with criteria of the Malcolm Baldridge National Quality Award. Proposed self-valuation model consists of three evaluation categories i.e. management system, management performance and survey/audit system. Evaluation on these categories is done for process and performance by using scoring method. This self-evaluation model is useful for checking the progress of TQM and make company recognize the strength and weakness of its TQM activity, namely, positioning analysis.