Quality Improvement in Health Care (한국의료질향상학회지)
- Volume 7 Issue 2
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- Pages.180-188
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- 2000
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- 1225-7613(pISSN)
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- 2288-078X(eISSN)
The Reliability of Satisfaction Questionnaire According to Item Arrangement
환자만족도 조사설문지의 설문문항 배열에 따른 신뢰도 분석
- Choi, Kui-Son (Department of Preventive Medicine, Ewha Womans University College of Medicine) ;
-
Cho, Woo-Huyn
(Department of Preventive Medicine, Yonsei University College of Medicine) ;
- Hong, Jae-Seok (Department of Public Health, The Graduate School, Yonsei University) ;
- Lee, Sunhee (Department of Preventive Medicine, Ewha Womans University College of Medicine) ;
- Kang, Myungguen (Department of Preventive Medicine, Ewha Womans University College of Medicine)
- 최귀선 (이화여자대학교 의과대학 예방의학교실) ;
-
조우현
(연세대학교 의과대학 예방의학교실) ;
- 홍재석 (연세대학교 대학원 보건학과) ;
- 이선희 (이화여자대학교 의과대학 예방의학교실) ;
- 강명근 (이화여자대학교 의과대학 예방의학교실)
- Published : 2000.12.30
Abstract
Objectives : The purpose of this study was to evaluate the reliability of questionnaire according to item arrangement on patient satisfaction questionnaire. Methods : We developed the two types of questionnaire with different item arrangement. In the first type (A), questions were arranged according to medical service dimensions. Questions in the second type (B) were arranged according to medical process. Both questionnaires were composed of six dimensions: physical environments, process, competence, courtesy, information giving, understanding patients. Measurements were performed on a 5-score Likert scale. In an outpatients and inpatient survey, total 777 patients answered the type A (outpatients: 257, inpatients: 128) or Type B (outpatients: 257, inpatients: 135). In order to compare the internal consistency of two types. Cronbach's