Journal of the Korean Society of Clothing and Textiles (한국의류학회지)
- Volume 23 Issue 2
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- Pages.262-271
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- 1999
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- 1225-1151(pISSN)
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- 2234-0793(eISSN)
A Study on a Model of Clothing complaining Behavior and relevant Variables
의복불평행동모형구성과 관련변수에 관한 연구
Abstract
This paper presents a conceptual mode of the clothing complaining behavior process following dissatisfaction in a retail environment and influence of relevant variables. The data were collected 250 male and 358 female consumers by questionnaire employing critical incident technique. Given dissatisfaction with clothing the complaining behavior undertaken will be largely dependent on product importance the likelihood of success one's attitude toward complaining and demorgraphic variables. Through empirical research the clothing complaining behavior was dependent on the likelihood of success sex, dimension of complaining cost and product importance, Brand satisfaction was affected by only perceived justice. And repurchasing behavior was dependent upon brand satisfaction education product importance and income.
Keywords
- clothing complaining behavior;
- product importance;
- the likelihood of success;
- perceived justice;
- brand satisfaction
- 의복불평행동;
- 제품의 중요성;
- 불평행동의 성공가능성;
- 지각된 공평성;
- 상표만족도;