전자상거래에 대한 대학생의 인식과 구매태도

College Students' Perceptions on Electronic Commerce

이 논문은 상거래의 혁명이라고 불리 우는 EC에 대한 우리나라 대학생의 인식수준과 구매태도를 조사 분석한 것이다. 조사는 Kalakota와 Whinston의 ${\ulcorner}$EC소비자 구매단계 모형${\lrcorner}$을 중심으로 한 구매태도와 EC에 대한 전반적 인식수준에 초점을 맞추었다. 분석결과, (1) 제품검색 경로는 심마니나 Yahoo와 같은 전문검색사이트를 가장 선호하였고, (2) 인터넷 쇼핑대상 제품은 대체로 분산된 편이나 호텔 비행기 예약, 음반 CD/Tape, PC와 PC부품/software, 꽃 배달, 서적 등이 주종을 이루었고, (3) 구매가격의 범위는 $5{\sim}10$만원, (4) EC의 가격수준은 싼 것 같지 않다고 인식, (5) 결제시스템에 대한 불만, (6) 반품 교환 A/S에 대한 불신 등이 발견되었다. 이에 대한 마케팅시사점으로, 향후 EC를 이용하려는 기업은 분석개요에서 지적한 점들을 토대로 하여 ${\ulcorner}$EC고객의 본원적 복구${\lrcorner}$에 초점을 둔 마케팅전략을 개발해야할 것이다.

Electronic Commerce is rapidly expanding with the development of internet and will be very useful for the consumers in the future. However, we could not find many studies on consumers' attitudes and behaviors in the cybermarket. The purpose of this study is to analyze perceptions of college students in Seoul and Chunchon on Electronic Commerce. The main findings are as follows. First, they prefer surfing on the net with search engines like Simmamai or Yahoo to directly looking over the homepages of department stores and advertisement sites. Students in Chunchon, especially, tend to check out banners at E-mail sites. Second, most of the students get information about shopping mall sites and products from their friends, newspapers or magazines. And they want to have information (advertisements) classified by brand names of the products. Third, students in Seoul rely on brand names more than those in Chunchon do. Students in Chunchon, compared with those in Seoul, believe more kinds of products are available in the internet shopping mall. They complain, however, deficiencies of information about the products and high prices. They want the price information compared with those in traditional markets. Fourth, they feel very uncomfortable about informing their credit card numbers, and thus prefer payments with Electronic Money. And finally, they are not satisfied with return and exchange policies and after-sale services. They also complain that the products are not delivered safely when they are not home. They want the delivery-date indicated.