대한영양사협회학술지 (Journal of the Korean Dietetic Association)
- 제4권2호
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- Pages.152-159
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- 1998
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- 1225-9861(pISSN)
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- 2383-966X(eISSN)
부산 , 경남지역 사업체 급식소 운영방식에 따른 고객만족지수
Customer Satisfaction Index of Business & Industry Foodservice Operations in Pusan and Kyeung Nam Area
- 류은순 (고신대학교 식품영양학과)
- Ryu, Eun-Sun (Department of Food and Nutrition, Kosin University)
- 발행 : 1998.08.12
초록
The purpose of this study was to compare the customer satisfaction index(CSI) between 8 self-operated foodservices and 6 contract foodservices in Pusan and the Kyeung Nam area. There were 438 subjects for self-operated foodservices, and 384 for contract foodservices. The questionnaire was used in this study as a survey method and was concerned with quality of food(Ⅰ)(Ⅱ), sanitation, facilities, information service, and employee sevice area. Data from customers were analyzed by using the