국내 제조업체의 ISO 9000 인증취득 효과분석 -크로스비의 품질경영 성숙단계의 관점에서-

Analysis of the Effect of ISO 9000 Certification Based on Crosby's Quality Management Maturity Grid

The effect of ISO 9000 jcertification for quality management is investigated. 213 domestic manufacturing companies which had been certified more than one and half year ago were selected to send the questionnaires for a field survey. Among them 89 were returned. Crosby's Quality Management Maturity Grid' is utilized for analyzing the effect of ISO 9000 certification aquistion. Comparisons for the QM maturity level are made between before- and after-aquisition. It is shown that, on the average, the QM maturity level had been increased from awakening (stage 2) to the mid point of enlightenment(stage 3) and wisdom(stage 4).