A Study on the Development of Human Resources and Management System Model for Home-based Welfare Services in Pusan

재가복지서비스를 위한 인적자원개발 및 관리체계모형에 관한 연구 -부산지역을 중심으로-

The purpose of this study is to develop human resources and management system model for home-based welfare services. For the purpose of the study, both of method of literature review about home-based welfare services and previous research and survey were used in the study. The subjects of the survey were Junior and senior high school students, the employed, housewives, the disabled, and the aged. They were considered as human resources for the home-based welfare services. Based on the result of the survey and related theories, the study suggests the model for the development of volunteers and management system composed of recruitment, education and training, disposition, management and supervision, and evaluation for home-based welfare services. Assuming linking and cooperation between volunteer center and agency using volunteers which provide home-based welfare services, the model was developed. The role of volunteer center is recruitment, education and training. The agency using volunteers is responsible for education, disposition, supervision, and evaluation related to practice. In the stage of recruitment, elaborating strategy considering characteristics of group was suggested. In the campaign, use of mass media, selection of timing, equal opportunity for all group were suggested. Also outreach strategy as a effective recruitment strategy was presented. In the stage of education and training, method and content of education in each stage of primary education and re-education were presented. In the stage disposition, method and content for the right volunteer in the right place were suggested. In the stage of management and supervision, supervision by coordinator and necessity of using volunteers as para-professionals was suggested. Also the necessity of program operation for volunteer maintenance and management was discussed. In the stage of evaluation, time, main body, and method of evaluation was suggested.

본 연구에서는 재가복지서비스를 위해 인적자원을 개발하고 이러한 인적자원을 효율적으로 관리하기 위한 관리체계 모형을 제시하고자 부산지역의 청소년 직장인 주부 장애인 노인집단을 대상으로 조사를 실시하여, 조사 결과와 관련이론들을 바탕으로 재가복지서비스에 있어서 중요한 인적자원인 자원봉사자의 개발 및 관리체계 모형을 모집, 교육 및 훈련, 배치, 관리 및 지도감독, 그리고 평가의 다섯 단계로 구성하여 제시했다. 본 연구의 연구방법은 국내외의 선행연구 및 재가복지서비스와 관련되는 각종 문헌들의 검토를 통한 문헌연구와 사회조사를 통한 실증적 연구를 병행하였다. 본 연구의 결과로 제시된 모형은 자원봉사센터와 재가복지서비스를 제공하고 있는 자원봉사자 활용기관들의 상호연계 및 협력을 전제로 구성되었다. 이 좌형은 인적 자원 개발측면과 관리측면이 분리되어 있는 것이 아니라 단계별로 강조점이 다르긴 하지만 전 과정을 통해서 통합적으로 이루어지고 있다.