Journal of the Korean Society of Food Culture (한국식생활문화학회지)

Korean Society of Food Culture (한국식생활문화학회)
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A study on the actual status in use and customer's perception of the food and beverage from vending machines

자동판매기에서 판매되는 음식의 이용실태 및 소비자 인식도에 관한 연구 (I)

  • Kim, Heh-Young (Dept. of Food and Nutrition, Sungshin Women's, University) ;
  • Lee, Kyung-Yean (Dept. of Food and Nutrition, Sungshin Women's, University) ;
  • Ko, Sung-Hee (Dept. of Food and Nutrition, Sungshin Women's, University)
  • 김혜영 (성신여자대학교 식품영양학과) ;
  • 이경연 (성신여자대학교 식품영양학과) ;
  • 고성희 (성신여자대학교 식품영양학과)
  • Published : 1998.10.30
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Abstract

Vending machines play an important role of giving convenience and simplicity in modem life style. So they became an indispensible element in life of modern people. This study was peformed to investigate customer's actual status in use as well as the degree of satisfaction and requirement of food and beverage vending machines. The results of this study can be summarized as follows. 1. About the advantage of using the vending machines, respondents answered 'convenience' for 50.2% and 'closeness' for 33.6% of all the answers. About the dissatisfaction for vending machine, three factors of 'inappropriate taste, temperature. quantity' and 'unsanitary pakage material and food' were the main causes. 2. About the credit of food quality,48.6% of respondents answered' some what doubtful'.58.1% of respondents pointed out that they couldn't confide in freshness and shelf-life' 3. 48.2% of respondents agreed that vending machines would be needed more in the future. Respondents wanted lots of food to be served from vending machines. The foods which respondents wanted to be served from vending machines were noodle(30.8%), rice(19%), pastry(18.2%), bread(17.45) gruel(7.3%) and snack(7.3%).

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