An Extension of Quality Function Deployment

품질기능전개의 확장에 관한 연구

Quality function deployment is an interdisciplinary team process of listening to customers to learn exactly what they want, and then using a logical system to determine how best to fulfill those needs with available resources. It is examined how to extend quality function deployment in this paper. The Pugh concept selection method, ACE(Attribute Categorization and Evaluation) Matrix, and an inventive problem solving method called TRIZ are discussed in relation with quality function deployment.