Consumer needs on a Reform of Administrative Service

소비자의 행정서비스개선에 대한 요구 분석

The purpose of this study is (1) to investigate the level of the consumer needs on a reform of administrative service and (2) to identify the influencing variables. For empirical analysis it used the data on 511 persons collected in the Chunju. The questionaire method was for data gathering. The major findings are as follows: (1) The level of consumer needs on a reform of administrative service is quite high and expecially the need on ' a government employee' is very high(2) It differed significantly according to age occupation attitude on adminstation attitude on consumerism and especially attitude on consumerism is most influencing variables.