An Exploratory Study of Applying Case-Based Reasoning to Business Applications

As the effective use of information has gained greater attention over the decade, various conventional AI techniques have been applied to develop expert systems for business applications. Case-based reasoning (CBR) makes data more accessible by organizing it as a set of examples from past experience that can be generalized and applied to current problems. This paper illustrates basic concepts of CBR and addresses the system discussed in this paper can provide a basis for building more flexible and adaptable expert systems for business applications.