품질관리와 품질경영의 개념적 차이에 관한 연구

A Study on the Conceptual Differences between Total Quality Control and Total Quality Management

This study was aimed at reviewing the conceptual framework characterized in the Total Quality Control and the Total Quality Management. It has been observed in recent years that the term TQC and TQM tend tn be used interchangeably without paying much attention to whether the two concepts have identical meaning, or they are as similar as can be applied indiscriminately to the same objectives in handling quality issues. To distinguish between the two, this study relied on reviewing qualify definitions, techniques frequently resorted to, and the main themes implied by each of them. It was concluded that they differ in terms of both techniques and themes, and are not to be applied interchangeably to the handling of the same qualify objectives and problems.