Effective management of end-user computing based on its dimensions

최종사용자 컴퓨팅의 업무차원구분과 효과적 관리방안

The increasing importance of end-user computing(EUC) is reflected in the proliferation of academic and practitioner literature on the subject. However, much of this literature assumes widely differing dimensions of EUC, which tends to make many researchers suggest different success factors for managing EUC. Moreover, the variables regarding EUC management have been considerably restricted in previous research. In order to overcome these problems, this study focuses on identifying EUC dimensions theoretically and deriving generic variables representing the mode of EUC management by factor analysis first. Then, based on these EUC dimensions and generic variables for EUC management, effective ways of managing EUC are hypothesized and tested empirically through a mail survey of end-users in 83 Korean business organizations. The results suggest that effective management of EUC should be different depending upon which dimension more importance is attached to in implementing EUC.