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An Evaluative Framework for Business Information Systems

This paper provides a framework for evaluating business information systems. The framework identifies three evaluation domains: IS business value, IS expenses, and IS functionality. Discussions of each category encompass what to be measured, how to measure, and how to judge the measured value. Then, the framework classifies three categories of individual information systems based on IS life cycle: industry-common, industry-similar, and firm-specific. This categorization is used to match the role of an individual system with the focus of evaluation efforts. The framework can contribute to the systematic design of evaluation programs for business information systems.