IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
권호 표지

A Study on the Hierarchical Structure of QOS (Quality of Service) and its evaluation model

통신망 운용보전 성과관리의 체계화를 위한 서비스품질지수 설정 및 평가모델에 관한 연구

  • 박순달 (서울대학교 공대 산업공학과) ;
  • 조현보 (서울대학교 공대 산업공학과) ;
  • 양병학 (서울대학교 공대 산업공학과) ;
  • 심현택 (서울대학교 공대 산업공학과) ;
  • 조영현 (한국전기통신공사 사업지원단) ;
  • 김태호 (한국전기통신공사 사업지원단)
  • Published : 1989.04.30
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Abstract

The objective of this study is to establish a hierarchical structure for Quality of Service Management (QOSM) from subsriber's viewpoint. First, We construct the hierarchy of the QOSM items. These items are derived from the CCITT concepts and the present Korean Telecommunication Authority(KTA) system. Then QOS performance indicators which consists of the lower levels of the hierarchy and the weight value is constructed. Finally, an evaluation method of the QOS is presented. It is expected that this study offers an evaluation method of network performance and efficiency of operation and maintenance for telecommunication facilities.

Keywords