한국경영과학회지 (Journal of the Korean Operations Research and Management Science Society)
- 제14권2호
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- Pages.161-161
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- 1989
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- 1225-1119(pISSN)
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- 2733-4759(eISSN)
Impacts of Training and Education for Information Technology(IT) : Empirical Study in the Service Industry
초록
This research examines the importance of IT training/education, present situation and possible suggestion for the successful training/education. The research method adopts a comparative analytical approach based on questionnaire survey responses from three work groups - managers, employees, and union representatives - drawn from five sample Korean banks. The evidence indicates that all three groups agree that IT improves banking efficiency and reduces job repetitiveness, but their job satisfaction level with IT-based work is surprisingly very low. The main reasons are mainly lack of training/education and poor user manuals. Also the research shows that most respondents would like to get further training/education to more adequately fit them for their jobs. Those from banks which invested in continuing training/education revealed more positive work attitudes and higher job satisfaction.
키워드