International conference on construction engineering and project management (국제학술발표논문집)

  • 2024.07a
  • /
  • Pages.831-838
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  • 2024
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  • 2508-9048(eISSN)
Korea Institute of Construction Engineering and Management (한국건설관리학회)
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Benchmarking Complaint Management of Public Constructuin Projects in Korea

  • Ju-Hui Lee (Department of Civil Engineering, Yeungnam University) ;
  • SangBaek Lee (Department of Civil Engineering, Yeungnam University) ;
  • Jiyong Choi (Deartment of Manufacturing and Construction Management, Central Conneticut State University) ;
  • Sungmin Yun (Department of Civil Engineering, Yeungnam University)
  • Published : 2024.07.29
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Abstract

Public construction projects have a significant impact on the local residents' economy and social lives due to their large scale and construction costs. If residents suffer losses and damages from public construction projects, it can lead to complaints, which can negatively affect to the projects, such as cost overrun and schedule delay. Therefore, the managerial efforts should be made to minimize these complaints. The purpose of this study is to analyze the complaints associated with construction projects based on their characteristics and assess the impact of complaints on the projects, aiming to minimize the complaints arising from construction projects. This study is conducted in three steps: 1) extracting the complaints' information from the existing construction projects, 2) analyzing the complaints based on projects characteristics using post-evaluation data, and 3) analyzing how the complaints are actually handled. Through this study, it is possible to understand the characteristics of complaints in actual public construction projects in Korea.

Keywords

Acknowledgement

This work was supported by the National Research Foundation of Korea(NRF) grant funded by the Korea government(NRF-2020R1F1A1070612) and the KIAT(Korea Institute for Advancement of Technology) grant funded by the Ministry of Trade Industry and Energy( P0008475).

References

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