Chinese Multi-domain Task-oriented Dialogue System based on Paddle

Paddle 기반의 중국어 Multi-domain Task-oriented 대화 시스템

With the rise of the Al wave, task-oriented dialogue systems have become one of the popular research directions in academia and industry. Currently, task-oriented dialogue systems mainly adopt pipelined form, which mainly includes natural language understanding, dialogue state decision making, dialogue state tracking and natural language generation. However, pipelining is prone to error propagation, so many task-oriented dialogue systems in the market are only for single-round dialogues. Usually single- domain dialogues have relatively accurate semantic understanding, while they tend to perform poorly on multi-domain, multi-round dialogue datasets. To solve these issues, we developed a paddle-based multi-domain task-oriented Chinese dialogue system. It is based on NEZHA-base pre-training model and CrossWOZ dataset, and uses intention recognition module, dichotomous slot recognition module and NER recognition module to do DST and generate replies based on rules. Experiments show that the dialogue system not only makes good use of the context, but also effectively addresses long-term dependencies. In our approach, the DST of dialogue tracking state is improved, and our DST can identify multiple slotted key-value pairs involved in the discourse, which eliminates the need for manual tagging and thus greatly saves manpower.