A Study of the Effect of Flight Attendants' Transformational Leadership on Their Job Satisfaction and Loyalty

항공사 객실승무원의 변혁적 리더십이 직무만족 및 조직몰입과 조직충성도에 미치는 영향

This paper tries to provide and apply implications to line operation based on the analysis results by using empirical research methods. This paper has focused on the relationship among transformational leadership, job satisfaction, job absorption and loyalty. Following previous researches, the variables and hypothesis were defined and quantitatively measured in my research in order to analyze the effect of flight attendants' transformational leadership on their job satisfaction and loyalty. The managerial implications could be suggested as follows. Job absorption should be increased to improve flight attendants' loyalty to organization by increasing job satisfaction. Flight attendants' job satisfaction is related to transformational leadership which could be classified into Charisma, inspirational motivation and intellectual stimulus. Therefore flight attendants could be motivated by airline's controlling their charisma, inspirational motivation and intellectual stimulus. Solutions below are suggested to increase job satisfaction, absorption and loyalty.