Study for application of mobile and social network in the railroad service

철도서비스 특성에 따른 모바일 및 소셜네트워크 활용에 관한 연구

  • 안종희 (한국철도공사 연구원, 경영연구처)
  • Published : 2011.05.26

Abstract

The traffic realizes that people come and go. The mobility is on the basis of location and time. The physical means for the traffic is composed of roads, vehicles and fuel. The current traffic services place emphasis on the physical elements. In the near future, with the current elements, the railroad service is considerably improved of through intangible factors including the customized customer services that the mobile-social network service is newly applied. The intangible things are connected to the increase of the time value for customers.

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