한국IT서비스학회:학술대회논문집
- 한국IT서비스학회 2010년도 춘계학술대회
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- Pages.275-278
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- 2010
콜센터 데이터 분석을 위한 OLAP 구현
OLAP Implementation for Call center data analysis
- Baek, Kyung-Min (Dept. of Computer Science, Yonsei University) ;
- Yang, Woo-Sock (Dept. of Computer Science, Yonsei University) ;
- Lee, Won-Suk (Dept. of Computer Science, Yonsei University)
- 발행 : 2010.05.19