국제학술발표논문집 (International conference on construction engineering and project management)
- The 3th International Conference on Construction Engineering and Project Management
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- Pages.1124-1127
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- 2009
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- 2508-9048(eISSN)
A STUDY ON MUTUAL COMMUNICATION SYSTEM BUILDING FOR CUSTOMER SATISFACTION
- Jong-Chul Go (POSCO Construction and Engineering co. ltd.) ;
- Hyun-Bae, Kim (POSCO Construction and Engineering co. ltd.)
- 발행 : 2009.05.27
초록
With the help of information and technology development since 2000, there have been increasing number of community forums for communications among future residents through on-line webs after the contracts for purchases have been signed. However, more complaints are being filed since the construction companies take less care of them in the nation. Therefore, a mutual communication system is to be proposed in this paper in order to reduce the complaints in advance due to improper communications, to improve the customer satisfaction, to analyze the troubles for communication, and to provide solutions for better mutual communications