한국정보처리학회:학술대회논문집 (Proceedings of the Korea Information Processing Society Conference)
- 한국정보처리학회 2009년도 추계학술발표대회
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- Pages.953-954
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- 2009
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- 2005-0011(pISSN)
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- 2671-7298(eISSN)
DOI QR Code
연구 IT 서비스산업에서 고객만족도를 위한 서비스 품질변수 결정에 대한 연구
A Study about Service Quality Variables Deciding for Customer Satisfaction in IT Service Industry
- Kim, Jung-Soo (Division of Electronics and Computer Engineering, Hanyang University) ;
- Kim, Jae-Jung (Reliability Analysis Research Center, Hanyang University) ;
- Kwack, Kae-Dal (Dept. of Electronics and Computer Engineering, Hanyang University) ;
- Shin, Seung-Jung (Dept. of Information Technology, Hansei University)
- 발행 : 2009.11.13