A Study on Simulation Design for the Optimum Number of Ticket Booth

역 매표창구 최적화를 위한 시뮬레이션 설계 연구

  • 김익희 (코레일 연구원 경영연구팀) ;
  • 이경태 (코레일 연구원 경영연구팀) ;
  • 박수명 (코레일 연구원 경영연구팀)
  • Published : 2009.05.21

Abstract

As the ticket issuing methods have been diversified for the convenience of the passengers such as ticketless service(SMS ticket, e-ticket, home ticket), automatic ticket issuing machine and consignment ticket sale, maintaining the current number of ticket booth has been becoming a issue. This study is designed to simulation for the optimum number of ticket booth and which can affect an efficient operation of train station and improvement of customer convenience. This study is proceeding and will contribute to minimize customer waiting time at the ticket booth. In addition, presenting the optimum number of booth is expected to have an effect on the increase of productivity and cost savings.

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