Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)

Korean Society for Quality Management (한국품질경영학회)
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A Study on the Efficiency Evaluation on Service Organization using the DEA Model

DEA모델을 이용한 서비스 조직의 효율성평가에 관한 연구 : 대학 교육 서비스 조직을 중심으로

  • Um, Kyoung-A (Department of Business Administration, Graduate School, Inha University) ;
  • Kim, Youn-Sung (Department of Business Administration, Inha University) ;
  • Km, Mi-Young (Department of Business Administration, Graduate School, Inha University)
  • 엄경아 (인하대학교 대학원 경영학과) ;
  • 김연성 (인하대학교 경영학부) ;
  • 김미영 (인하대학교 대학원 경영학과)
  • Published : 2009.10.31
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Abstract

This study uses data envelopment analysis(DEA) to examine the relative efficiency in the production of research of 414 Korean universities utilizing the Ministry of Education, Science and Technology Report(MESTR) focusing on the 2009. This study has examined DEA and how it measures the efficiency of university units. This study has also useful suggested various approaches to advance efficiency and can provide substantial guidance for increasing the competitiveness between universities, through identifying problematic areas with the input factors and by doing so improving the output factors.

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