Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)
- 2009.10a
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- Pages.102-108
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- 2009
An Empirical Study on Evaluation Attributes of Public Transportation Service
대중교통서비스의 평가속성에 관한 경험적 연구
- Kim, Sung-Je (Dept. of Industrial Engineering, KyungHee University) ;
- Cho, Jai-Rip (Dept. of Industrial Engineering, KyungHee University)
- Published : 2009.10.31
Abstract
Despite the fact that understanding customers satisfaction with transportation services is a subject of great importance, authors, so far, found no systematic researches referred to that issue. From this point, studying the satisfaction with subways services can be extremely useful. Empirical study of key factors in the satisfaction with subway services is the departure point, which holds as objectives, and we believe, will contribute to overall increasing in the number of subways services used and in the amount of public benefits derived from that usage.
Keywords