한국품질경영학회:학술대회논문집 (Proceedings of the Korean Society for Quality Management Conference)
- 한국품질경영학회 2009년도 추계학술대회
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- Pages.89-94
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- 2009
인터넷전화(VoIP)서비스품질의 전략적 연구
Strategic Study of Internet-Phone Service Quality
- Kim, Ho-Joon (Dept. of Industrial Engineering, KyungHee University) ;
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Cho, Jai-Rip
(Dept. of Industrial Engineering, KyungHee University)
- 발행 : 2009.10.31
초록
In the past few years with the popularization of the Internet using mobile devices such as the universal in the field of information technology has made rapid development and spread, the width and speed of change is also expected to grow much. As a result Internet telephony (VoIP) was to emerging, VoIP as a leader in next-generation converged services, the proliferation of IPTV services, including the successful introduction and subsequent convergence of the early to gauge whether the settlement is much distance in terms of importance. Therefore, this research using the Internet and telephone customer satisfaction survey, and Kano analysis is important from the perspective of the customer requirements by looking at what the Internet phone service in the development and improvement priorities are supposed to be able to stand.
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