A Study on the Influence of Employee Job Environment on the Job Satisfaction

근무 환경이 직무만족에 미치는 영향 연구 - 도시철도 승무원을 중심으로 -

The Seoul Metro has been playing a vital role in public transportation for last 35 years as the feet of 10 millions of Seoul citizens. It currently takes charge of over 45% of the national subway transit and transports 4 millions of citizens a day. The purpose of this study is to suggest a plan for crew members' working condition improvement and job satisfaction improvement which will lead to the finest quality of service to the citizens. We examined the working conditions of the crew members and surveyed crew members about the working conditions and the extent of job satisfaction. The results of our study can also be used as basic materials for building the road map to the management improvement.