Proceedings of the Safety Management and Science Conference (대한안전경영과학회:학술대회논문집)

Korea Safety Management & Science (대한안전경영과학회)
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A Proposal on the Application of creative problem solving using Kano model

Kano 분석 활용한 창조적 문제해결에 관한 방법제시

  • 구희진 (성균관대학교 산업공학과) ;
  • 김태영 (성균관대학교 산업공학과) ;
  • 정윤정 (성균관대학교 산업공학과) ;
  • 홍석수 (성균관대학교 산업공학과)
  • Published : 2007.11.17
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Abstract

This paper suggest the methods when we solve problems by TRIZ before grasp of customer needs by Kano model. Recently, many companies are very interested in TRIZ such as Six Sigma. Especially, the company commences to use TRIZ for solving a lot of problems in which occur by products and services. But It will be happen a lot of time and costs to solve all problems completely. Finally, This paper helps more effective problem definition to avail Kano model for reducing time and costs at solving problems by TRIZ.

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