한국품질경영학회:학술대회논문집 (Proceedings of the Korean Society for Quality Management Conference)
- 한국품질경영학회 2007년도 춘계학술대회
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- Pages.70-75
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- 2007
대학행정 서비스 품질 평가에 관한 연구
A Study to the evaluation Service Quality of University Administrations
- Jung, Kyung-Hee (Dept. of Industrial Engineering, KyungHee University) ;
- Cho, Jai-Rip (Dept. of Industrial Engineering, KyungHee University)
- 발행 : 2007.04.14
초록
The university organization is getting more and more complicated both in function and size these days, and the particularity of university organization inherently has quite a few element of internal conflict. To cope with the rapidly changing university society, together with the all-out effort of university CEO, it is necessary to pay attention to the administrative employees who can really contribute to the organizational competitiveness a lot. The Service Quality Management provides the action guidelines to every individual members of organization and alternatives to the problems the organization is facing. According only Service Quality Management can improve the efficiency of the organizational management and the job efficiency of individual members. Thus, in actual proof researching, we conduct and analyze how the university industries do Service Quality Management such as 6 sigma through survey researching.
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