한국품질경영학회:학술대회논문집 (Proceedings of the Korean Society for Quality Management Conference)
- 한국품질경영학회 2007년도 춘계학술대회
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- Pages.33-38
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- 2007
서비스품질 개선을 위한 SSS 모델제안
Propose SSS Model for Service Quality Improvement
- Park, Jai-Serk (KD Navien, General Manager Planning Team) ;
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Ree, Sang-Bok
(Soekyeong University, School of 6 Sigma MBA)
- 발행 : 2007.04.14
초록
In this paper, we propose SSS Model for Service Quality Improvement. SSS Model is composed 3 parts, First is Search which mean find service problem by any method, Second is Solving which mean solve searched problem by any method. When solved result are got ESC performance, then work next step. Third is Succeed which mean control and maintenance solved problem. Our service real fields, there are few easily service quality improve Model. We try to prove this Model are well adapted Real fields.
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