The Effects of Funeral Service of an Aid Company on customer Satisfaction

상조회사의 장례행사가 고객만족에 미치는 영향 및 만족도 분석

This study has conducted to analyze the effects of funeral service of aid companies on customer satisfaction. The study got following results by collecting and analyzing 120 customers who performed a funeral service. The results indicated that overall satisfaction of a serviced commodity, linguistic service of a funeral commissioner, and behavioral service of a funeral helper affected on reuse intent.