대한안전경영과학회:학술대회논문집 (Proceedings of the Safety Management and Science Conference)

대한안전경영과학회 (Korea Safety Management & Science)
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소비자 및 고객만족 지침

Guidelines for Consumer and Customer Satisfaction

  • Choi Sung-Woon (Dept. of Industrial Engineering, Kyungwoon University)
  • 발행 : 2006.04.01
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초록

This paper is to introduce guidelines for consumer and customer satisfaction. International standards such as ISO 10002, ISO/IEC Guide 14, ISO/IEC Guide 17 are considered. This study is to discuss guidelines for complaints handling in organization, and purchase information on goods and services intended for customers, and instructions for use of products of consumer interest.

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