Dancing with Partners at SKT: RMM Model with SKT case

SKT 에서 파트너와 함께 춤을 : RMM 모형과 SKT 사례 적용

  • 권태형 (한국외국어대학교 경영정보학과) ;
  • 방석범 (아주대학교 경영학과) ;
  • 이강업 (SK 텔레콤) ;
  • 최재웅 (한국외국어대학교 경영정보학과)
  • Published : 2006.11.17

Abstract

In the age where the Internet changes everything, even the earth has become flat. The boarders between nations, locations, times, and industries are not maningful, and no single company can do the whole process well. Therefore, various types of 'Value network' and 'Relation web' emerge for moving first and fast learning. Bort the relationship maturity model (RMM) proposed and the partnership management initiatives at SKT demonstrate that the concept is important, and that the final goal can be reached only through a series of critical outcome at each phase. In particular, recognizing as core infrastructures various online/offline channels, deep trust, and rich communications is an important finding for a successful relationship management. Also, related literatures suggest the following key factors to be influential in more that two phases: professionalism including expertise, similarity, channel capacity. Based on these findings, future efforts need to be put on the research & development of related measurement and management tools. We do hope more people dance with their partners through these efforts.

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