Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)
- 2006.04a
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- Pages.210-215
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- 2006
A Study on Development and Application of Modified CS-coefficient using Kano model and CS-coefficient
Kano모델 및 고객만족계수를 활용한 Modified CS-coefficient의 개발 및 적용에 관한 연구
- Shin, Ah-Reum (Dept. of Industrial Engineering, Seokyeong University) ;
- Ree, Sang-Bok (Dept. of Industrial Engineering, Seokyeong University)
- Published : 2006.04.08
Abstract
The environment of the enterprise changes very quickly, and the customers' needs ate becoming to be various. Only the enterprise can be securing a competitive high position if the enterprise knows well with the customer. Therefore, the enterprise must be confronted appropriately which grasps the requirement of he customer. The Kano presents quality dualism, it complemented a different meaning problem point and the Timko presented the customer satisfaction coefficient. But the model of the Timko which committed the error as well that does not consider the indifferent quality of he Kano. Hence, with this research hat proposes the method of analyzes the client demands accurately through Modified CS-coefficient. Then, apply the method on to the multiplex theater.
Keywords